Shipping

Last updated 2 September 2026.

Where we deliver

We deliver all over New Zealand, including Auckland, Wellington, Christchurch, Hamilton, Tauranga, Napier-Hastings, Dunedin, Palmerston North, Nelson and Rotorua. Rural delivery addresses are fine; they can add a day or two.

What delivery costs

• Free standard delivery on orders of $100 or more.
• $25 below $100. Below the threshold the delivery offered is Express Delivery.
• Express Delivery $25 on any order, including above the threshold, if you would rather not wait. You choose it in the cart.

The charge is shown in your cart before you pay, so there is nothing added at the last step. There is no surcharge for a heavy machine.

How long it takes

Orders are picked and packed after a 24 to 48 hour handling time, then take about 5 to 7 days in transit within New Zealand. Allow about a week from placing your order to it arriving. The period either side of a public holiday adds a little.

Tracking

Every order is sent tracked. A tracking number is emailed when your order actually ships, which is normally 24 to 48 hours after you order. We do not receive a tracking code before the parcel is collected, so there is nothing to send you before then.

Once you have your tracking number you can follow the parcel on our track your parcel page.

Separate parcels

For practical reasons, items in the same order may be sent in more than one parcel and may arrive on different days. If you have received part of an order and are unsure about the rest, email us and we will check it for you.

Address accuracy

Please check the delivery address before you pay. A parcel sent to an address you gave us and returned to sender can be resent, but the second delivery is chargeable.

If something goes wrong

If a parcel is late, missing or arrives damaged, email theteam@homefitness.net.nz with your order number. Your rights under the Consumer Guarantees Act 1993 are not affected by anything on this page, and the refunds and returns page sets out what happens next.